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• The printer is not responding (nothing prints)
•
The printer prints slowly
•
The printer is making some unexpected noises
•
Blank or partial page printed
•
Something on the page is missing or incorrect
•
Placement of the text or graphics is wrong
The printer shuts down unexpectedly
Check the power and power connections
Make sure the printer is connected firmly to a functioning alternating current (AC)
power outlet. For voltage requirements, see
Electrical specifications.
Alignment fails
If the alignment process fails, make sure you have loaded unused, plain white paper
into the input tray. If you have colored paper loaded in the input tray when you align the
printer, the alignment fails.
If the alignment process fails repeatedly, you may need to clean the printhead, or you
might have a defective sensor. To clean the printhead, see
Clean the printhead.
If cleaning the printhead does not solve the problem, contact HP support. Go to
www.hp.com/go/customercare. This website provides information and utilities that can
help you correct many common printer problems. If prompted, select your country/
region, and then click Contact HP for information on calling for technical support.
The printer is not responding (nothing prints)
There are print jobs stuck in the print queue
Open the print queue, cancel all documents, and then reboot the computer. Try to print
after the computer reboots. Refer to the Help system for the operating system for more
information.
Check the printer setup
For more information, see
General troubleshooting tips and resources.
Check the HP software installation
If the printer is turned off when printing, an alert message should appear on your
computer screen; otherwise, the HP software provided with the printer might not be
installed correctly. To resolve this, uninstall the HP software completely, and then
reinstall the HP software. For more information, see
Uninstall and reinstall the HP
software.
Chapter 5
40 Solve a problem