Filter
Top Products
Check the printer IP address
• To check the IP address of the printer, obtain the IP address by printing
a network configuration page. Press and hold the
(Resume) button, and then
press the
(Wireless) button to print the network configuration page.
• Ping the printer using the IP address from the command prompt (Windows) or
from Network Utility (Mac OS X). (Network Utility is located in the Utilities folder
in the Applications folder at the top level of the hard disk.)
For example, if the IP address is 123.123.123.123, type the following at the
command prompt (Windows):
C:\Ping 123.123.123.123
Or
In Network Utility (Mac OS X), click the Ping tab, type the 123.123.123.123 in the
box, and then click Ping.
If a reply appears, the IP address is correct. If a time-out response appears, the
IP address is incorrect.
TIP: You can visit the HP online support website at www.hp.com/go/customercare
for information and utilities that can help you correct many common printer
problems.
Troubleshoot installation issues
If the following topics do not help, see HP support for information about HP support.
•
Hardware installation suggestions
•
HP software installation suggestions
•
Solve network problems
Hardware installation suggestions
Check the printer
• Make sure that all packing tape and material have been removed from outside
and inside the printer.
• Make sure that the printer is loaded with paper.
• Make sure that no lights are on or blinking except the Ready light, which should
be on.
Check the hardware connections
• Make sure that any cords and cables that you are using are in good working
order.
• Make sure that the power cord is connected securely to both the printer and to
a working power outlet.
Check the ink cartridges
Make sure that all of the ink cartridges are firmly installed and aligned in their correct,
color-coded slot. A correctly installed ink cartridge should not move when pulled
slightly. The printer cannot work if all the ink cartridges are not installed.
Chapter 5
60 Solve a problem