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Solve wireless problems...........................................................................................................51
Basic wireless troubleshooting...........................................................................................52
Advanced wireless troubleshooting....................................................................................53
Step 1: Make sure your computer is connected to your network..................................53
Step 2: Make sure that the printer is connected to your network.................................54
Step 3: Check to see if the firewall software is blocking communication......................55
Step 4: Make sure the printer is online and ready........................................................56
Step 5: Make sure the wireless version of the printer is set as the default printer
driver (Windows only)...................................................................................................56
Step 6: Make sure your computer is not connected to your network over a Virtual
Private Network (VPN)..................................................................................................57
After resolving the problems...............................................................................................57
Configure your firewall software to work with the printer..........................................................58
Solve printer management problems........................................................................................59
Embedded web server cannot be opened..........................................................................59
Troubleshoot installation issues...............................................................................................60
Hardware installation suggestions......................................................................................60
HP software installation suggestions..................................................................................61
Solve network problems.....................................................................................................61
Understand the Printer Status Report......................................................................................63
Understand the network configuration page.............................................................................65
Printhead maintenance.............................................................................................................66
Clean the printhead............................................................................................................67
Align the printhead..............................................................................................................67
Clear jams.................................................................................................................................68
Clear paper jams................................................................................................................68
Avoid paper jams................................................................................................................70
Control panel lights reference...................................................................................................71
A Technical information
Warranty information................................................................................................................79
Hewlett-Packard limited warranty statement......................................................................80
Ink cartridge warranty information......................................................................................81
Printer specifications................................................................................................................82
Physical specifications........................................................................................................82
Product features and capacities.........................................................................................82
Processor and memory specifications................................................................................83
System requirements..........................................................................................................83
Network protocol specifications..........................................................................................83
Embedded web server specifications.................................................................................84
Media specifications...........................................................................................................84
Understand specifications for supported media...........................................................84
Set minimum margins...................................................................................................87
Print specifications..............................................................................................................87
HP ePrint and HP website specifications...........................................................................87
HP ePrint specifications................................................................................................88
HP website specifications.............................................................................................88
Environmental specifications..............................................................................................88
Electrical specifications.......................................................................................................88
Acoustic emission specifications........................................................................................89
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