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Solve problems checklist
If the product is not responding correctly, complete the steps in the following checklist, in order. If the
product does not pass a step, follow the corresponding troubleshooting suggestions. If a step resolves
the problem, you can stop without performing the other steps on the checklist.
1. Make sure that the control-panel display shows one of the following messages: Ready,
PAUSED, or SLEEP MODE ON. If no lights are illuminated or the display does not say Ready,
PAUSED, or SLEEP MODE ON, see
Power subsystem on page 240.
2. Check the cables.
a. Check the cable connection between the product and the computer or network port. Make
sure that the connection is secure.
b. Make sure that the cable itself is not faulty by using a different cable, if possible.
c. Check the network connection. See
Solve connectivity problems on page 418.
3. Ensure that the print media that you are using meets specifications.
4. Print a configuration page. If the product is connected to a network, an HP Jetdirect page also
prints.
a. If the pages do not print, check that at least one tray contains print media.
b. If the page jams in the product, see
Clear paper jams on page 383.
5. If the configuration page prints, check the following items.
a. If the page prints correctly, the product hardware is working. The problem is with the computer
you are using, with the printer driver, or with the program.
b. If the page does not print correctly, the problem is with the product hardware.
6. Does the image quality meet the user's requirements? If yes, see step 7. If no, check the following
items:
●
Print the print-quality (PQ) troubleshooting pages. See
Print-quality-troubleshooting pages
on page 302 in this chapter.
●
Solve the print-quality problems, and then see step 7.
7. At the computer, check to see if the print queue is stopped, paused, or set to print offline.
Windows: Click Start, click Settings, and then click Printers or Printers and Faxes. Double-click
HP Color LaserJet CP4525.
-or-
Mac OS X: Open Printer Setup Utility, and then double-click the line for the HP Color LaserJet
CP4525.
234 Chapter 3 Solve problems ENWW