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Cleaning the ADF delivery system ................................................................................... 206
Clean the ADF delivery system ....................................................................... 207
Clean the ADF rollers ...................................................................................... 208
ADF maintenance kit ........................................................................................................................ 210
Calibrate the scanner ....................................................................................................................... 211
Upgrade the firmware ....................................................................................................................... 212
Determine the current firmware version ........................................................................... 212
Download new firmware from the HP Web site ............................................................... 212
Transfer the new firmware to the product ........................................................................ 212
Use FTP to upload the firmware through a browser ....................................... 212
Use FTP to upgrade the firmware on a network connection ........................... 213
Use HP Web Jetadmin to upgrade the firmware ............................................. 214
Use MS-DOS commands to upgrade the firmware ......................................... 214
Use the HP Jetdirect firmware ......................................................................................... 214
15 Solve problems
Solving general problems ................................................................................................................. 218
Troubleshooting checklist ................................................................................................ 218
Restore factory settings ................................................................................................... 219
Factors that affect product performance .......................................................................... 219
Control-panel message types ........................................................................................................... 220
Control-panel messages .................................................................................................................. 221
Jams ................................................................................................................................................. 222
Common causes of jams ................................................................................................. 222
Jam locations ................................................................................................................... 223
Clear jams ........................................................................................................................ 223
AREA 1: Clear jams in the output bin .............................................................. 224
AREA 2: Clear jams in the fuser ..................................................................... 226
Clear jams in the duplex area ......................................................................... 230
AREA 5: Clear jams in Tray 2 and the internal paper path ............................. 233
AREA 6: Clear jams in Tray 1 ......................................................................... 236
AREA 7: Clear jams in optional Trays 3, 4, and 5 ........................................... 239
AREA 8: Clear jams in the optional finishing devices ..................................... 242
Clear jams in the output-accessory bridge ..................................... 242
Clear jams in the sorter area .......................................................... 243
Clear jams in the booklet maker ..................................................... 244
AREA 9: Clear jams in the ADF ...................................................................... 246
Clear staple jams ............................................................................................ 247
Clear staple jams in the main stapler ............................................. 247
Clear staple jams in the booklet maker .......................................... 248
Jam recovery ................................................................................................................... 251
Paper-handling problems ................................................................................................................. 252
Product feeds multiple sheets .......................................................................................... 252
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