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372 User Guide Integrated Lights-Out
− Is the password complying with password restrictions? For example, are
there case-sensitive characters in the password?
− Is an unsupported browser being used?
Login Name and Password Not Accepted
If you have connected to iLO but it does not accept your login name and
password, you must verify that your login information is configured correctly.
Have a user who has the Administer User Accounts privilege log in and change
your password. If you are still unable to connect, have the user log in again and
delete and re-add your user account.
NOTE: The RBSU can also be used to correct login problems.
Directory User Premature Logout
Network errors can cause iLO to conclude that a directory connection is no
longer valid. If iLO cannot detect the directory, iLO terminates the directory
connection. Any additional attempts to continue using the terminated connection
redirects the browser to the Login Page.
Redirection to the Login Page can appear to be a premature session timeout. A
premature session timeout can occur during an active session if:
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The network connection is severed.
The directory server is shut down.
To recover from a premature session timeout, log back in and continue using
iLO. If the directory server is unavailable, you must use a local account.
iLO Management Port Not Accessible by Name
The iLO Management Port can register with a WINS server or DDNS server to
provide the name-to-IP address resolution necessary to access the iLO
Management Port by name. The WINS or DDNS server must be up and running
before the iLO Management Port is powered on, and the iLO Management Port
must have a valid route to the WINS or DDNS server.