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Troubleshooting iLO 383
Remote Console No Longer Opens on the Existing Browser
Session
With the addition of the Terminal Services Pass-Through function, the behavior
of the Remote Console applet is slightly different from previous versions of iLO
firmware. If a Remote Console session is already open, and the Remote Console
link is clicked again, the Remote Console session will not restart. It may appear
to the user as if the Remote Console session has frozen.
For example, if the following steps are executed:
1. From Client-1, login to iLO and open a remote console session.
2. From Client-2, login to iLO and try to open a Remote Console session. The
message Remote console is already opened by another
session is displayed. This is expected because only one Remote Console
session is supported at a time.
3. Return to Client-1 and close the Remote Console session.
4. From Client-2, click the Remote Console link with the old Remote Console
applet still open. The remote console session will not refresh and the old
message discussed in step 2 is still displayed.
Although this behavior is different than in previous versions of iLO firmware,
this is expected behavior in this version of the iLO firmware. To avoid problems
of this nature, always close an open remote console session prior to trying to
reopen it.
Remote Console Text Window not Updating Properly
When using the Remote Console to display text windows that scroll at a high rate
of speed, the text window might not update properly. This error is caused by
video updates occurring quicker than the iLO firmware can detect and display
them. Typically, only the upper left corner of the text window updates while the
rest of the text window remains static. After the scrolling is complete, click
Refresh to properly update the text window.