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Several sources of help and information are available, depending on
the type of help you need:
Your local vendor (the one from whom you bought the printer) may be
best equipped to help you. Your vendor has specially trained service
technicians available to answer questions, and the equipment to ana-
lyze your printer problems.
Often, “printing” problems have more to do with the application being
used than with the printer. In this case, the application manufacturer
is the best source of help.
Q-FAX, a QMS information retrieval service, provides application
notes, technical support notes on common printing problems, and
information about printer specifications, options, accessories, con-
sumables, and prices.
In the United States and Canada, call (800) 633-7213 to reach
Q-FAX. In all other countries, call (334) 633-3850. Have your fax
number handy when you call (or place the call from your fax
machine's handset).
You can choose to have either a directory (a list of currently available
documents on a particular topic) or a specific document sent to you.
The first time you call, request the directory (press 2 on your phone or
fax keypad when prompted). Then call back to request specific docu-
ments. You can order up to three documents per call.