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Solution 4: Clean the rollers
Solution: Clean the rollers.
Make sure you have the following materials available:
• A lint-free cloth, or any soft material that will not come apart or leave fibers.
• Distilled, filtered, or bottled water (tap water might contain contaminants that can
damage the ink cartridges).
Cause: The rollers were dirty and needed to be cleaned.
If this did not solve the issue, try the next solution.
Solution 5: Check for a paper jam
Solution: Check for paper debris in the front of the device. Remove any debris you
find.
CAUTION: Trying to clear a paper jam from the front of the device can damage
the print mechanism. Always access and clear paper jams through the rear access
panel or duplexer.
Cause: Paper debris may be present, but not detected by the sensor.
Solution 6: Service the product
Solution: If you have completed all of the steps provided in the previous solutions,
contact HP support for service.
Go to:
www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for information
on calling for technical support.
Cause: Your product needs servicing.
Poor black text
Try the following solutions if the text in your printouts is not sharp and the edges are rough.
NOTE: For this issue, there is not a problem with your ink supplies. Therefore,
replacing the ink cartridges or printhead is not necessary.
• Solution 1: Wait before you attempt to reprint
•
Solution 2: Use TrueType or OpenType fonts
•
Solution 3: Align the printhead
•
Solution 4: Clean the printhead
Solution 1: Wait before you attempt to reprint
Solution: If the black cartridge is new, allow time for automatic servicing to clear
up the problem. Black print quality should start to improve in a few hours. If you do
Chapter 5
94 Maintain and troubleshoot