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IBM System Storage DR550 Version 3.0 ------17 March 2006 Page 90
IBM Storage Systems Copyright © 2006 by International Business Machines Corporation
3. Specifying your company’s contact and account information:
This topic describes how to specify the contact and account information on the HMC. It is
important that you specify contact and account information. This information helps your service
provider contact the correct person in your company in the event of a system problem. It also
helps your service provider locate any information about your company’s service history, which
may help solve a problem more quickly.
Use the Remote Support application on the HMC to specify your contact and account
information. To specify this information, follow these steps on your HMC:
a. In the Navigation Area, open Service Applications.
b. Select Remote Support.
c. Select Customize Customer Information.
Fill out the fields on the Administrator tab, System tab, and Account tab. There are
mandatory and optional fields, that means you have to provide certain information before you
can save the configuration. Click OK to save the configuration and to close the Customize
Customer Information window.
4. Specifying options for connection monitoring: