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Diagnostic Programs
IBM provides programs that you can run to diagnose hardware and some software
problems. A description of these programs follows.
QAPlus/PRO: You can use QAPlus/PRO to diagnose hardware problems.
QAPlus/PRO also includes several utility programs that provide helpful
information about your computer.
For testing purposes, QAPlus/PRO isolates your computer hardware from any
software that was preinstalled (or that you have installed) on your hard disk. The
program runs independent of the operating system, and must be run from diskette.
This method of testing is generally used when other methods are not accessible or
have not been successful in isolating a problem suspected to be hardware related.
QAPlus/PRO is provided on the Ready-to-Configure CD that comes with your
computer. You can create a startable QAPlus/PRO diskette using the Diskette
Factory on the Ready-to-Configure CD. Refer to Your Ready-to-Configure CD for
information and instructions on starting the CD. Once you start the CD, follow the
instructions on the screen.
Note: A startable QAPlus/PRO diskette might be provided with some PC models.
To start QAPlus/PRO, do the following:
1. Turn off your computer and any attached devices.
2. Insert the QAPlus/PRO diskette into diskette drive A.
3. Turn on all attached devices; then turn on your computer.
4. Follow the instructions on the screen.
Other QAPlus Diagnostic Programs: The Ready-to-Configure CD that comes
with your computer also contains diagnostic programs designed specifically for
certain operating environments (QAPlus/WIN-WIN for Windows 3.1 and Windows
95). Because these versions of QAPlus work with the operating system, they not
only test the hardware, but also analyze certain software components of your
computer. They are especially useful in isolating problems related to the operating
system and device drivers. Although the hardware diagnostic capabilities of these
QAPlus programs are not quite as strong as those of QAPlus/PRO, they are still a
good tool for isolating hardware problems.
96 Using Your Personal Computer