Filter
Top Products
Chapter 6. Getting Help, Service, and Information
If you need help, service, technical assistance, or just want more information about
IBM products, you will find a wide variety of sources available from IBM to assist
you. This section provides information about those sources.
Services available and telephone numbers listed are subject to change without
notice.
Many computer problems can be solved without outside assistance, by using the
online help or by looking in the online or printed documentation that comes with
your computer or software. Also, be sure to read the information in any README
files that come with your software.
Most computers, operating systems, and application programs come with
documentation that contains troubleshooting procedures and explanations of error
messages. The documentation that comes with your computer also contains
information about the diagnostic tests you can perform.
If you suspect a hardware problem, run the diagnostic tests and make a note of any
error messages you receive. Then look up the message in the documentation and
take the appropriate action.
If you suspect a software problem, consult the documentation (including README
files) for the operating system or application program.
Using the HelpWare Support Family
IBM HelpWare is the solution for IBM PC service and support wherever IBM
products are sold and serviced. Purchasing an IBM PC hardware product entitles
you to standard help and support during the warranty period. If you need
additional support and services, HelpWare provides a wide variety of extended
services that address almost any need.
Using Electronic Support Services
If you have a modem, you can get help from several popular services. Bulletin
boards and online information services provide assistance through
question-and-answer message areas, live chat rooms, searchable databases, and
more.
Copyright IBM Corp. 1997 99