Filter
Top Products
Please have the following information ready when you call:
Serial numbers of your computer, monitor, and other components, or your proof
of purchase
Description of the problem
Exact wording of any error messages
Hardware and software configuration information for your system
If possible, be at your computer when you call.
These services are available 24 hours a day, 7 days a week (excluding some
holidays).
5
In the U.S. and Puerto Rico, call 1-800-772-2227.
In Canada, call 1-800-565-3344.
In all other countries, contact your IBM reseller or IBM marketing
representative.
Getting Help Around the World
If you travel with your computer or need to move it to another country, you can
register for International Warranty Service. When you register with the
International Warranty Service Office, you will receive an International Warranty
Service Certificate that is honored virtually worldwide, wherever IBM or IBM
resellers sell and service IBM PC products.
For more information or to register for International Warranty Service in the U.S. or
Canada, call 1-800-497-7426.
Purchasing Additional HelpWare Services
During and after the warranty period, you can purchase additional HelpWare
services, such as support for IBM and non-IBM hardware, operating systems, and
application programs; network setup and configuration; upgraded or extended
hardware repair services; and custom installations. Service availability and name
might vary by country.
5
Response time may vary depending on the number and complexity of incoming calls.
102 Using Your Personal Computer