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You can call the IBM PC Company Automated Fax System 24 hours a day, 7 days a
week. Follow the recorded instructions, and the requested information will be sent
to your fax machine.
To access the IBM PC Company Automated Fax System, do the following:
In the U.S., call 1-800-426-3395.
In Canada, call 1-800-465-3299.
Getting Help Online
Online Housecall is a remote communication tool that allows an IBM HelpWare
technical-support representative to access your PC by modem. Many problems can
be remotely diagnosed and corrected quickly and easily. In addition to a modem, a
remote-access application program is required. This service is not available for
servers. There might be a charge for this service, depending on the request.
For more information about configuring your PC for Online Housecall:
In the U.S., call 1-800-772-2227.
In Canada, call 1-800-565-3344.
In all other countries, contact your IBM reseller or IBM marketing
representative.
Getting Help by Telephone
During the warranty period, you can get help and information by telephone
through the IBM HelpWare PC Support Line. Expert technical-support
representatives are available to assist you with questions you might have on the
following:
Setting up your computer and IBM monitor
Installing and setting up IBM options purchased from IBM or an IBM reseller
60-day, preinstalled-operating-system support
Arranging for service (on-site or carry-in)
Arranging for overnight shipment of customer-replaceable parts
In addition, if you purchased an IBM PC Server, you are eligible for Server Startup
Support for 90 days after installation. This service provides assistance for:
Setting up your network operating system
Installing and configuring interface cards
Installing and configuring network adapters
Chapter 6. Getting Help, Service, and Information 101