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Cleaning Your Computer ................................. 57
Computer and Keyboard ................................ 57
Monitor Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Replacing the Battery .................................... 58
Moving Your Computer .................................. 59
Chapter 5. Solving Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Using Diagnostic Tools ................................... 61
Power-On Self-Test (POST) ............................... 61
Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
POST Message Charts .................................. 67
Troubleshooting Charts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Diagnostic Programs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Installing Files from Option Diskettes .......................... 97
Managing TSR Programs .................................. 97
Chapter 6. Getting Help, Service, and Information ................. 99
Using the HelpWare Support Family .......................... 99
Using Electronic Support Services ........................... 99
Getting Information by Fax .............................. 100
Getting Help Online .................................. 101
Getting Help by Telephone .............................. 101
Getting Help Around the World .......................... 102
Purchasing Additional HelpWare Services ...................... 102
Enhanced PC Support Line .............................. 103
900-Number Operating System and Hardware Support Line ......... 103
Network and Server Support Line ......................... 103
Ordering Support Line Services ........................... 104
Warranty and Repair Services ............................ 104
Ordering Publications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Appendix A. Computer Records . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Serial Numbers and Keys ................................ 107
Device Records . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Appendix B. Product Warranties, License Information, and Notices ..... 111
Hardware Limited Warranty .............................. 111
Appendix C. License Information . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Program Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Additional Terms and Conditions ........................... 115
Program Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
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