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Troubleshooting
12-8 July 1998
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7. From the DOS command line, enter the NetWare command
USERLIST (3.x) or NLISTUSER/A/B (4.x) to verify that the printer
has logged into the Þle server. The USERLIST (3.x) or NLISTUSER/
A/B (4.x) command displays all logged-in users from the currently
attached Þle server. Verify that your workstation is attached to the
printerÕs deÞned Þle server before running USERLIST (3.x) or
NLISTUSER/A/B (4.x). The printer should log in as the <print server>
name.
8. Check to see if the print queue has been disabled. If the queue is
enabled but your job is not in it, a workstation problem has prevented
the job from entering the print queue. Check the workstation.
9. Check the print queue contents using the PCONSOLE command.
10. If the printer has not logged in (determined by using the USERLIST
(3.x) or NLISTUSER/A/B (4.x) command), check the printers display
panel for error messages.
11. Verify that names were deÞned according to the instructions for
installation.
12. Verify that the correct frametype is chosen under the menu selection
PORTS:IPX of the display panel. The Þle server and printer must use
the same frametype.
13. Verify that CAPTURE has been run for the appropriate parallel port.
12.5.1 Netware debug via Telnet session
The following is a telnet session depicting NIC - Novell Primary Server Login
Process upon powerup :
telnet<IP Address>2002
NOTE: The Ôscript <Þlename>Ôis not necessary unless you want to
save the telnet session results to a Þle.
(Primary server = BINFORD)
/nic/telnet_test (1) script telnet.doc
UNIX Script started on Tue Oct 22 15:47:23 1996
/nic/telnet_test (2) telnet 159.56.12.62 2002
Trying 159.56.12.62.
Connected to 159.56.12.62.
Escape character is'^]'.