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12: Troubleshooting
WiBox® 2100E Device Server User Guide 86
Technical Support
If you are experiencing an error that is not described in this chapter, or if you are unable to fix the
error, contact Technical Support.
Technical Support US
Check our online knowledge base or send a question to Technical Support at
http://www.lantronix.com/support
.
Phone: (949) 453-3990
Technical Support Europe, Middle East, and Africa
Phone: +33 (0)1 39 30 41 72
Germany: +49 (0) 180 500 13 53
Email: eu_techsupp@lantronix.com
or eu_support@lantronix.com
Firmware downloads, FAQs, and the most up-to-date documentation are available at
www.lantronix.com/support
When you report a problem, please provide the following information:
Your name, and your company name, address, and phone number
Lantronix model number
Lantronix MAC number
Software version (on the first screen shown when you Telnet to port 9999)
Description of the problem
Status of the unit when the problem occurred (please try to include information on user and
network activity at the time of the problem).