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Cannot print and there is a firewall on the computer
Third-party (non-Microsoft) firewalls can interfere with wireless printing. If the printer and computer are configured
correctly, and the wireless network is working, but the printer will not print wirelessly, a firewall could be the problem.
If there is a firewall (other than the Windows firewall) on the computer, try one or more of the following:
• Update the firewall using the most recent update available from the manufacturer. Refer to the documentation
that came with your firewall for instructions on how to do this.
• If programs request firewall access when you install the printer or try to print, make sure you allow those programs
to run.
• Temporarily disable the firewall and install the wireless printer on the computer. Re-enable the firewall when you
have completed the wireless installation.
Wi-Fi indicator light is not lit
C
HECK POWER
Make sure the light is on.
Wi-Fi indicator light is green but the printer does not print
(Windows only)
If you have completed the configuration for wireless printing and all of the settings appear to be correct, but the
printer does not print, try one or more of the following:
ALLOW THE WIRELESS INSTALLATION TO COMPLETE
Do not attempt to print, remove the installation CD, or detach the installation cable until you see the Wireless
Setup Successful screen.
ENABLE THE PRINTER
Confirm that the printer is enabled.
1 Do one of the following:
In Windows Vista
a
Click .
b Click Control Panel.
c Under Hardware and Sound, click Printer.
In Windows XP
a
Click Start.
b Click Printers and Faxes.
In Windows 2000
a
Click Start.
b Click Settings Printers.
Troubleshooting
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