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MAKE SURE THE PRINTER POWER IS ON
Make sure the printer is connected to a power source and is turned on.
MAKE SURE THAT THE NETWORK IS OPERATING PROPERLY
• Try to access other computers on the network.
• Make sure all switches, hubs, and other connecting devices are turned on.
MAKE SURE THE PRINTER HAS VALID NETWORK SETTINGS
Print a network setup page from the printer and check the following. Refer to the User's Guide for instructions on
how to print a network setup page.
• Verify that the IP address is correct for your network.
• Verify that the gateway is correct.
• Verify that the network mask is the same as the network mask used for other computers and printers on your
network.
Cannot print to the network printer
C
HECK THE ETHERNET CABLE
• Check the Ethernet cable and the Ethernet connectors at both ends for any obvious damage.
• Firmly plug one end of the Ethernet cable into the printer. Firmly plug the other end of the Ethernet cable into
the network hub or wall connection.
• Try using a different cable. Damage to the cable may not be obvious.
MAKE SURE THE PRINTER POWER IS ON
Make sure the printer is connected to a power source and is turned on.
MAKE SURE THAT THE NETWORK IS OPERATING PROPERLY
• Try to access other computers on the network.
• Make sure all switches, hubs, and other connecting devices are turned on.
UNINSTALL AND REINSTALL THE SOFTWARE
Troubleshooting
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