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Solving mailbox problems
Job prints from the
wrong tray or on the
wrong paper or
specialty media.
The operator panel menu
settings do not match the
media loaded in the tray.
Make sure the Paper Size and Paper Type specified on the
operator panel and in the printer driver are correct for the job
you are printing.
Incorrect characters
print.
You are using an
incompatible parallel
cable.
If you are using a parallel interface, make sure you are using
an IEEE 1284-compliant parallel cable. We recommend
Lexmark part number 1329605 (10 ft) or 1427498 (20 ft) for
the standard parallel port.
The printer is in Hex
Trace mode.
If Ready Hex appears on the display, you must exit Hex Trace
mode before you can print your job. Turn the printer off and
back on to exit Hex Trace mode.
Tray linking does not
work.
Tray linking is not
configured properly.
To configure the linked trays:
• Make sure the Tray x Type value in the Paper Type menu
item in the Paper Menu is the same for all linked trays.
• Make sure the Tray x Size value in the Paper Size menu
item in the Paper Menu is the same for all linked trays.
Large jobs do not
collate.
Collate is not set to On. Set Collation to On in the Finishing Menu or through the
printer driver.
Note: Setting Collation to Off in the driver overrides the
setting in the Finishing Menu.
The job is too complex. Reduce the complexity of the print job by eliminating the
number and size of fonts, the number and complexity of
images, and the number of pages in the job.
The printer does not
have enough memory.
Add printer memory or an optional hard disk.
Refer to the Setup Guide for information on selecting memory
options to install.
Unexpected page
breaks occur.
The job has timed out. Set Print Timeout to a higher value from the Setup Menu.
Symptom Cause Solution
Paper jams before
reaching the mailbox.
The mailbox and the
printer are misaligned.
Realign the mailbox and the printer.
Refer to the Setup Guide for instructions.
See Clearing mailbox or output expander jams (Area M)
for more information.
The mailbox is not
connected properly.
Check the electrical connection.
Refer to the Setup Guide for instructions on connecting the
mailbox to the printer.
Symptom Cause Solution