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Avoiding jams
You can avoid most paper jams by correctly loading paper and specialty media in the printer.
See the following for loading instructions:
• Loading 500-sheet trays
• Loading the 2000-sheet tray
• Loading the multipurpose feeder
The following hints can help you avoid paper jams:
• Use only recommended paper. Refer to the Card Stock & Label Guide available on our Lexmark
Web site at www.lexmark.com for more information about which paper provides optimum results
for your printing environment.
• Do not remove paper trays while a job is printing. Wait for a Load Tray <x> or Ready message
before you remove the tray.
• If you need detailed information before purchasing large quantities of customized paper, refer to
the Card Stock & Label Guide.
• Do not load wrinkled, creased, or damp paper.
• Never mix media types within a tray.
• Flex, fan, and straighten paper before you load it.
• Do not overload the trays or the multipurpose feeder. Make sure the stack height does not exceed
the maximum height indicated.
• Push all trays firmly into the printer after loading them.
• Make sure the guides in the trays are properly positioned for the size paper you have loaded.
• Do not send jobs to staple, hole punch, or offset for transparencies, labels, or card stock.
• We recommend that transparencies, labels, card stock, and envelopes not be sent to the optional
mailbox or optional finisher. These specialty media types should be sent to the standard bin.
• If an optional finisher or mailbox is attached, make sure the printer and option are correctly
aligned. Refer to the Setup Guide for alignment instructions.
• Make sure all cables that connect the high capacity feeder or finisher to the printer are correctly
attached. Refer to the Setup Guide for more information.
• If a jam should occur, clear the entire paper path. See Clearing the entire paper path for more
information.