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Solving print quality problems
You can solve many print quality problems by replacing a supply or maintenance item that has reached the
end of its intended life. Check the operator panel for a message about a printer consumable. See
Determining the status of supplies for information about other ways to identify consumables that need to
be replaced.
Use the following table to find solutions to print quality problems.
The page that jammed
does not reprint after
you clear the jam.
Jam Recovery in the Setup Menu
is set to Off.
Set Jam Recovery to Auto or On.
Blank pages feed into
the output bin.
An incorrect media type is loaded
in the tray being printed from.
Load the correct type media for your print job or
change the Paper Type on the operator panel to
match the type of media loaded.
Symptom Cause Solution
Repeating defects
Either the print cartridges are
defective, the image transfer unit
and transfer roller are defective, or
the fuser is defective.
Marks occur repeatedly only in one color and
multiple times on a page:
• Replace the cartridge if the defects occur every:
– 48 mm (1.9 in.)
–97mm (3.8in.)
Marks occur down the page repeatedly in all
colors:
• Replace the transfer roll if the defects occur every
60 mm (2.4 in.)
• Check the first transfer bellcranks and springs or
replace the image transfer unit if the defects occur
every 101 mm (4 in.)
• Replace the fuser if the defects occur every
148 mm (5.8 in.)
Marks occur on every third or sixth page in any
color:
Replace the image transfer unit.
Color
misregistration
Color has shifted outside of the
appropriate area or has been
superimposed over another color
area.
1 Re-seat the cartridges by removing them from the
printer and then reinserting them.
2 If you still have the problem, refer to the Color
Alignment section under the Utilities Menu.
See also Aligning the image transfer unit
Symptom Cause Solution
ABCDEABCDE
ABCDE
ABCDE