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Toner rubs off the
paper easily when
you handle the
sheets.
• The Type setting is wrong for
the type of paper or specialty
media you are using.
• The Texture setting is wrong for
the type of paper or specialty
media you are using.
• The Weight setting is wrong for
the type of paper or specialty
media you are using.
• The fuser is worn or defective.
• Change Paper Type to match the paper or
specialty media you are using.
• Change Paper Texture from Normal to Smooth or
Rough.
• Change Paper Weight from Plain to CardStock (or
other appropriate weight).
• Replace the fuser.
Gray background
• The Toner Darkness setting is
too dark.
• The print cartridges are
defective.
• Select a different Toner Darkness setting from the
printer driver before sending the job to print.
• Replace the print cartridges.
Uneven print
density
• The print cartridges are
defective.
• The transfer roller is worn or
defective.
• The image transfer unit is worn
or defective.
• Replace the print cartridges.
• Replace the transfer roller.
• Replace the image transfer unit.
Ghost Images
Toner level is low in the print
cartridges.
Replace the print cartridges.
Clipped images
(Some of the print is cut
off on the sides, top, or
bottom of the paper.)
Guides in the selected tray are set
for a different size paper than
what is loaded in the tray.
Move the guides in the tray to the proper positions
for the size loaded.
Symptom Cause Solution
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