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Solving copy quality problems
The following solutions will help solve copy problems. For additional information, see Copy tips.
Solving scan quality problems
The following solutions will help solve scan problems. For additional information, see Scanning tips.
Solving fax problems
The following solutions will help solve copy problems. For additional information, see Fax tips.
Symptom Solution
Unwanted patterns (Moire)
appear when a document is
copied using Photograph
mode.
Change the content mode to Printed Image under Copy Æ Options Æ
Content.
Black text is too light or
disappearing.
• Change the content mode to Text under Copy Æ Options Æ Content.
• Adjust the Darkness setting under the Copy menu. Touch the right arrow
to increase the darkness setting.
Symptom Solution
The file size is too big when I
scan a document to the
network.
• Touch Options, then under Resolution, decrease the output resolution.
• Touch Options, then under Content, change the Color option to black and
white.
• Touch Options, then under Content, change the setting to Text.
Text characters do not look
sharp when I scan a
document to the network.
• Touch Options, then under Resolution, increase the output resolution.
• Touch Options, then under Content, change the setting to Text.
Black text is too light or
disappearing.
• Adjust the Darkness setting. Touch the right arrow to increase the
darkness setting.
• Change the content mode to Text.
Symptom Solution
The fax document takes a
long time to transmit.
Touch Options, then under Content, change the setting to Text, and
then set the resolution to Standard.