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Solving paper feed problems
Symptom Cause Solution
Paper frequently jams. You are using paper that does
not meet the MFP
specifications.
Use recommended paper and other specialty
media.
See the Card Stock & Label Guide available on our
Lexmark Web site at www.lexmark.com for
detailed specifications.
See Avoiding jams for information that can help
prevent jams from occurring.
You have loaded too much
paper or too many envelopes.
Make sure the stack of paper you load does not
exceed the maximum stack height indicated in the
tray or on the multipurpose feeder.
Guides in the selected tray are
not set to the appropriate
position for the size paper
loaded.
Move the guides in the tray to the correct position.
The paper has absorbed
moisture due to high humidity.
Load paper from a fresh package.
Store paper in its original wrapper until you load it.
See Storing print media for more information.
The pick rolls may be worn. Replace the pick rolls.
See Ordering pick rollers for more information.
The Paper Jam
message remains
after you remove the
jammed paper.
You have not pressed
Continue or have not cleared
the entire paper path.
Clear the entire paper path, and then press
Continue.
See for more information.
The page that jammed
does not reprint after
you clear the jam.
Jam Recovery in the Setup
menu is set to Off.
Set Jam Recovery to Auto or On.
See the Menus and Messages Guide for more
information.
Blank pages feed into
the output bin.
An incorrect media type is
loaded in the tray being printed
from.
Load the correct type media for your print job, or
change the Paper Type to match the type of media
loaded.
See the Menus and Messages Guide for more
information.
Original documents
misfeed in the ADF.
The guides are not adjusted
properly.
Adjust the guides toward the media until they lightly
rest against the edge of the media.
The pick roller mechanism
may be worn.
Replace the roller mechanism.
See Ordering an ADF pick mechanism for more
information.
Multiple pages feed
into the ADF.
The separator roll may be
worn.
Replace the separator roll.
See Ordering an ADF separator roller for more
information.