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Solving option problems
If an option does not operate correctly after it is installed, or if it quits working:
• Turn the MFP off, wait for about 10 seconds, and turn the MFP on. If this does not fix the
problem, unplug the MFP, and check the connection between the option and MFP.
• Print the menu settings page, and check to see if the option is listed in the Installed Options
list. If the option is not listed, reinstall it. See Printing the menu settings page for more
information.
• Make sure the option is selected in the software application you are using.
The following table lists MFP options and suggested corrective actions for related problems. If the
suggested corrective action does not fix the problem, call your service representative.
The images on the fax I sent
are not clear.
Touch Options, then under Content, change the setting to Text/Photo
or Photo.
Increase the output resolution.
Note: This will increase the amount of time required for the scan and will
increase the quality of the fax output.
The Caller ID is not
functioning properly.
Try selecting a different format from the General Fax Settings menu.
Touch Caller ID.
Touch FSK or DTMF.
Option Action
Drawers • Make sure the connection between drawers (250-sheet drawer, 500-sheet drawer, or
2000-sheet drawer) or the connection between a drawer and a duplex unit or the MFP
is secure.
• Make sure the print media is loaded correctly. See Loading standard trays and
optional trays for more details.
Duplex unit • Make sure the connection between the duplex unit and the MFP is secure. If the duplex
unit is listed on the menu settings page, but print media jams when it enters or exits the
duplex unit, the MFP and duplex unit may not be properly aligned.
• Make sure the duplex front access cover is securely installed.
Envelope feeder • Make sure the connection between the envelope feeder and the MFP is secure.
• Make sure the Paper Size setting is correct in both the Paper menu and in the software
application.
• Make sure the envelopes are loaded correctly. See Loading the envelope feeder for
more details.
Flash memory Make sure flash memory is securely connected to the MFP system board.
Symptom Solution