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13
Di152f/Di183f 13-5
13.3 When Faxing Is Not Performed Correctly
Faxes Cannot Be Sent
Symptom Possible Cause Remedy
The document cannot be
scanned.
The document is too thick. Position the document on
the Original Glass to send it.
(p. 6-5)
The document is too thin or
too small.
Position the document on
the Original Glass to send it.
(p. 6-5)
The Original Glass is dirty. Wipe the glass with a soft,
dry cloth. (p. 14-9)
The document was scanned at
an angle.
The document is not
positioned correctly.
Adjust the Document Guide
Plates for the size of the
document. (p. 6-3)
The fax received by the
recipient is not clear.
The document is not
positioned correctly.
Position the document
correctly. (p. 6-3 and p. 6-5)
The Original Glass is dirty. Wipe the glass with a soft,
dry cloth. (p. 14-9)
The text in the document is
too faint.
Adjust the scanning
contrast. (p. 10-36)
There is a problem with the
telephone connection or
with the recipient's fax
machine.
Check that this machine
can make clean copies. If it
can, try sending the fax
again.
The fax received by the
recipient is blank.
The document was sent
with the front side facing
down (while using the
Automatic Document
Feeder).
Load the document with the
front side facing up, and
then try sending the fax
again. (p. 6-3)
Faxes cannot be sent
automatically.
The fax number is wrong. Check the fax number.
A number specifically for
telephone calls is being
dialed.
Check the number.
There is a problem with the
recipient's fax machine (it is
out of paper, it is not set to
receive faxes automatically,
it is turned off, etc.).
Contact the recipient.