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Troubleshooting
13-6 Di152f/Di183f
Faxes Cannot Be Received
Symptom Possible Cause Remedy
The received fax is not clear. Paper that does not meet
specifications has been
used.
Use paper that meets
specifications. (p. 3-39)
The paper is damp. Replace the paper.
(p. 12-1)
The toner is empty. Replace the toner bottle
with a new one. (p. 12-5)
There is a problem with the
telephone connection or
with the caller’s fax
machine.
Check that the machine can
make clean copies. If it can,
have the caller send the fax
again.
The received fax is blank. The toner is empty. Replace the toner bottle
with a new one. (p. 12-5)
The caller sent the back of
the fax pages.
Contact the caller.
Faxes cannot be received
automatically.
The machine is set to
receive faxes manually.
Set the machine to
automatic reception.
(p. 10-45)
The memory is full. Load paper if it is empty,
and then print the faxes
stored in the memory.
Some error occurred. Follow the instructions in
any messages that appear
on the display. (p. 12-18)
Black streaks appear through
the copy.
There is a problem with the
telephone connection or
with the caller’s fax
machine.
Check that the machine can
make clean copies. If it can,
have the caller send the fax
again.