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A-4 Firmware User Guide
Technical Support
Netopia, Inc. is committed to providing its customers with reliable products and documentation, backed by
excellent technical support.
Before contacting Netopia
Look in this guide for a solution to your problem. You may find a solution in this troubleshooting appendix or in
other sections. Check the index for a reference to the topic of concern. If you cannot find a solution, complete
the environment profile below before contacting Netopia Technical Support.
Environment profile
■ Locate the Router’s model number, product serial number, and firmware version. The serial number is on
the bottom of the router, along with the model number. The firmware version appears in the Netopia
Firmware Version 5.4’s Main Menu screen.
Model number:
Serial number:
Firmware version:
■ What kind of local network(s) do you have, with how many devices?
Ethernet
TCP/IP
How to reach us
We can help you with your problem more effectively if you have completed the environment profile in the
previous section. If you contact us by telephone, please be ready to supply Netopia Technical Support with the
information you used to configure the Router. Also, please be at the site of the problem and prepared to
reproduce it and to try some troubleshooting steps.
When you are prepared, contact Netopia Technical Support by e-mail, telephone, or post:
Internet: ask_netopia@netopia.com (for technical support)
info@netopia.com (for general information)
Phone: 1 510-597-5400
Netopia, Inc.
Customer Services
6001 Shellmound Street
Emeryville, California 94608
USA
Online product information
Product information can be found in the following:
Netopia World Wide Web server via http://www.netopia.com
Internet via anonymous FTP to ftp.netopia.com/pub