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Troubleshooting A-7
Technical support
Farallon Communications is committed to providing its customers
with reliable products and documentation, backed by excellent
technical support.
Before contacting Farallon
Look in this guide and in the accompanying
Getting Started
guide
for a solution to your problem. You may find a solution in this
troubleshooting appendix or in other sections. Check the index for a
reference to the topic of concern. If you cannot find a solution,
complete the environment profile below before contacting technical
support.
Environment profile
■ Locate the Netopia Router’s model number, product serial
number, and firmware version. The serial number is on the
bottom side of the Router, along with the model number. The
firmware version appears in the Netopia Router’s Main Menu
screen.
Model number:__________________________
Serial number: _________________________
Firmware version: _______________________
■ What kind of local network(s) do you have, with how many
devices?
Ethernet
LocalTalk
EtherTalk
TCP/IP
IPX
Other: _________________________________