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Service Manual for OF5800
Chapter 4 Troubleshooting Procedures
The following error messages appear in the unit’ s LCD and assist in troubleshooting machine problems. If
you receive one of the following messages, follow the directions and then press
Stop
to return to standby.
Reset Document
The document was not inserted correctly or the machine you are
sending to cannot accommodate the length of your page. Reset the
page and try to transmit again.
Insert Document There was no document in the document feeder when you tried to send
a fax or make a copy. Place a document in the feeder and try again.
Hang Up Error The optional handset is off-hook. Return it to its cradle, making sure the
upper part of the handset presses on the "hook" switch.
Call For Service The scanner lamp is dim or inoperable. Replace the scanner lamp
assembly and/or the inverter.
Too Many Characters You tried to enter too many numbers or characters in the item you were
entering. Press
CANCEL
to delete the extra characters and try the
command again.
Invalid Number You pressed a key which has no function during your current use of the
fax machine.
No Number Stored You selected an autodialer number for which there is no phone number
programmed. Either choose another autodialer number or dial a phone
number directly through the numeric keypad.
Communication Error A communication error disrupted the reception or transmission in
progress. Press
STOP
to end the error message, then try the
transmission again. Close Scanner Cover The scanner cover is open.
Please close it.
Close Top Cover The upper printer cover is open. Please close it.
Please Remove Paper A paper jam has occurred. Remove the jammed paper.
No Report You requested an activity journal or confirmation report, but your fax
machine has no record of any communication having occurred.
Enter No. (00-99) You entered a number greater than 99 while trying to print a database
polling document. Your fax machine can store 100 database polling
files, numbered 0 to 99. Select the number of the file you need and
re-enter it.
Enter No. (0-32) You tried to enter a call group number greater than 32. Your fax
machine
offers 32 groups, numbered 1 to 32. Select the call group you need and
re-enter its number.
Enter No. (1-99) You tried to request more than 99 copies from your fax machine. Your
unit can create up to 99 copies of a document. Select a quantity of 99
or fewer, and re-enter your selection.
No Document Stored You tried to print a document from memory but your fax machine did
not
have a document stored.
No Command You have tried to review upcoming commands using the
REVIEW
COMMANDS
function, but your fax machine does not have any
commands stored in memory.