Filter
Top Products
If you see
No scanner.
one of the following conditions exists
• No scanner from the the Port Settings - Scanner Comm
menu
• The scanner is not connected properly.
You can run this test as many times as necessary to check the
scanner or data. Press to exit the scanner test.
Calling for Service
Before you call service, follow the steps under "Printing a Test
Label" to print Test Label 2.
The test label displays the following information, which may be
helpful to service representatives.
Printer Model Number
Serial Number
Software Version Number
Number of inches printed to date
Communication settings:
User COM Port
Service Diagnostic Port
Scanner Port
Options installed in this printer
9401/9402 System Administrator’s Guide
13-12