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Troubleshooting When Using the Copy Function
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Printed images contain
blots or are patchy.
The paper is creased, curled, or
has blemishes.
Smooth out the wrinkles from the
paper, or replace it. See “Copy
Paper”, About This Machine.
If paper comes out curled, adjust
the Output Tray. See “Output
tray settings”, About This Ma-
chine.
Printed images contain
blots or are patchy.
The paper is too thick, curled, or
the print density is too high.
Lower the Envelope Lever for
printing.
Printed images contain
blots or are patchy.
Image density is too light. Adjust the image density. See
“Adjusting Image Density”,
Copy Reference.
Printed images contain
blots or are patchy.
The paper is damp. Use paper that has been stored in
the recommended temperature
and humidity condition. See
“Copy Paper”, About This Ma-
chine.
Image blurs or double
lines appear.
The printheads are misaligned. Adjust the head positions. If they
are still misaligned, print the noz-
zle check test pattern, and then
perform head cleaning, if neces-
sary. See p.94 “Maintenance”.
The image is too dark or
too light.
The expiration date of the print
cartridge has passed.
Open the print cartridge and use
it before the expiration date.
The image is too dark or
too light.
The correct paper type settings
are not made.
Check if paper loaded on the pa-
per tray, bypass tray or One-
Sheet Bypass Tray matching the
paper type set on the control pan-
el. See “Copy Paper”, About This
Machine.
The image is too dark or
too light.
The image was not printed on a
suitable surface.
Before printing on special paper,
check its surface carefully. Print-
ing on non-print surfaces reduces
print quality and can damage the
machine's internal components.
See “Copy Paper”, About This
Machine.
Image is dirty or bleeds. The paper is not loaded in the
correct orientation.
Certain sizes of paper cannot be
loaded lengthwise. Check the ori-
entation of the loaded paper. See
“Copy Paper”, About This Ma-
chine.
Image is dirty or bleeds. Use of non-recommended car-
tridges and cartridge refill ink
can result in loss of print quality
and other problems.
Use manufacturer-genuine car-
tridges. Contact your service rep-
resentative.
Problem Cause Solution