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Troubleshooting When Using the Facsimile Function
30
3
When You Cannot Send or Receive Fax
Messages as Wanted
This section explains likely causes of and possible solutions for transmission and
reception-related problems.
❖ Transmission/Reception
❖ Transmission
Problem Cause Solution
Both transmission and
receiving are impossi-
ble.
The modular cable may be dis-
connected.
Make sure that the modular cord
is correctly connected. See “Con-
necting the Machine to a Tele-
phone Line and Telephone”,
General Settings Guide.
Problem Cause Solution
Document appears
blank at the other end.
The original was placed upside
down.
Place it correctly. See “Placing
Originals”, Copy Reference.
Transmission failed
due to “maximum e-
mail size” error.
If the e-mail size specified on the
machine is too large, the Internet
Fax document cannot be sent.
Set Max. E-mail Size to [Off], or set
the maximum email size to a larg-
er value. Then, re-send the docu-
ment. See “Maximum E-mail
Size”, General Settings Guide.
When using On Hook
Dial or Manual Dial,
”
Receiving...”
appears and transmis-
sion is not allowed.
If the machine fails to detect the
size of the original when the
{Start} key is pressed, it performs
a receiving operation.
Press [Original Size:], select the
scan area, and then resend the
document. If you use On Hook
Dial or Manual Dial frequently, it
is recommended that you set “Re-
ceive documents by pressing the
{Start} key when originals are not
set.” to “Off” in User Parameters.
If this is set to “Off”, when using
Manual Dial you cannot receive
by pressing the {Start} key. See
“Parameter Settings”, General
Settings Guide.
LAN-Fax Driver does
not work.
The entered login user name,
login password, or driver encryp-
tion key is incorrect.
Check your login user name,
login password, or driver encryp-
tion key, and enter them correct-
ly. Contact the administrator.
LAN-Fax Driver does
not work.
A high security level is set by the
extended security function.
Contact the administrator.
To cancel a Memory
Transmission.
- If the original is being scanned,
press {Clear/Stop} key. See “Can-
celing a Transmission”, Facsimile
Reference.