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Troubleshooting When Using the Facsimile Function
26
3
Check whether
there are any
network prob-
lems.
{13-10}
The alias telephone number you
entered is already registered on
the gatekeeper by another device.
• Check the alias telephone
number is correctly pro-
grammed using the Web Im-
age Monitor. See the Web
Image Monitor's Help.
• Contact the administrator.
Check whether
there are any
network prob-
lems.
{13-11}
Cannot access gatekeeper. • Use your Web Image Monitor
to check the gatekeeper ad-
dress is correctly pro-
grammed. See the Web Image
Monitor's Help.
• Contact the administrator.
Check whether
there are any
network prob-
lems.
{13-17}
Registering of user name is reject-
ed by SIP server.
• Use your Web Image Monitor
to check the SIP server ad-
dress and user name are cor-
rectly programmed. See the
Web Image Monitor's Help.
• Contact the administrator.
Check whether
there are any
network prob-
lems.
{13-18}
Cannot access SIP server. • Use your Web Image Monitor
to check the SIP server ad-
dress is correctly pro-
grammed. See the Web Image
Monitor's Help.
• Contact the administrator.
Check whether
there are any
network prob-
lems.
{14-01}
Cannot find the DNS server,
SMTP Server or folder for for-
warding.
• Check that the DNS server
IPv4 address is correctly pro-
grammed using Web Image
Monitor. See the Web Image
Monitor's Help.
• Check that the host name or
IPv4 address of the SMTP
server is correctly pro-
grammed using Web Image
Monitor. See the Web Image
Monitor's Help.
• Check that the SMTP server is
correctly programmed using
Web Image Monitor. See the
Web Image Monitor's Help.
• Check that the folder for
transfer is correctly specified.
• Check that the computer in
which the folder for transfer is
specified is operating correct-
ly.
• Check that the LAN cable is
correctly connected to the ma-
chine.
• Contact the administrator.
Message Cause Solution