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Troubleshooting When Using the Facsimile Function
34
3
❖ Others
When Memory is Full
This section explains likely causes of and possible solutions for problems related
to full memory.
Received image is too
light.
The paper is damp. Use paper that has been stored in
the recommended temperature
and humidity condition. See
“Copy Paper”, About This Ma-
chine.
Received image is too
light.
• The image density has been
set too low.
• The original of the transmit-
ted fax was printed on paper
that is too thin.
• Increase the scanning densi-
ty.See “Image Density (Con-
trast)”, Facsimile Reference.
• Ask the sender to reprint the
original on thicker paper and
fax it again.
Problem Cause Solution
All fax documents
stored in memory have
been lost. Those docu-
ments include ones
stored through Memo-
ry Transmission/Re-
ception, Memory Lock,
Substitute Reception,
and Auto Document.
When about one hour passes af-
ter power to the machine is
turned off, all fax documents
stored in memory are lost.
If any documents have been lost
for this reason, a Power Failure
Report is automatically printed
when the machine is turned on. If
fax documents stored for Memo-
ry Transmission have been lost,
check the destinations and resend
the documents. If fax documents
received through Memory, Mem-
ory Lock or Substitute Reception
have been lost, ask the senders to
resend the documents. See p.36
“Turning Off the Main Power /
In the Event of Power Failure”.
The following functions
are not available: For-
warding,routing email
received via SMTP.
This function is made unavaila-
ble by the enhanced security
function.
Contact the administrator.
Message Cause Solution
Exceeded max.
memory capacity.
Do you want to
send the scanned
data?
The memory is full. If you press {Exit}, the machine
returns to standby mode and
starts transmitting the stored
pages.
Problem Cause Solution