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Error Codes
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Error Codes
Fax machines use a telephone line. The same types of problems you experience
while making phone calls (such as noisy lines, cross talk, disconnection during
conversation, weak signals) also occur with faxing. Telephone callers can deal
with the problems themselves (for example, by speaking a bit louder), but fax
machines cannot. Therefore some errors and line fails are to be expected.
When an error occurs, an error report is printed. This report includes an error
code. The following table lists common error codes and a few of the possible
causes. If any of these or any other error codes are persistent and the machine
does not work properly, contact a service representative.
Code Possible Cause
0-01 Printer empty or jammed at the other end
0-04 Faulty machine at the other end
Poor line condition
0-05 Poor line condition
0-06 Incompatible or faulty terminal at the other end
Poor line condition
0-07 The facsimile machine that you were sending to disconnected during the
call, either due to noisy phone lines, a paper jam or because it ran out of
paper.
Resend the page.
0-08 The machine at the other end received the page that you sent but it had
errors on the page. You may want to resend the page in question.
The other party's memory could also be full. Contact the other party and
ask them to make room in their memory for your message.
0-14 Same as for code 0-06
0-15 The other terminal does not have a specific feature.
The other party's memory may be full.
0-16 Same as for code 0-04
0-20 Poor line condition
0-21 Same as for code 0-04
0-22 You have just received a fax message, but there were problems because of
poor line condition. Ask the other party to resend.
0-23 Same as for code 0-22
0-24 The memory may be full, and there may be a problem with your printer,
such as a jam or running out of paper or toner. Wait for some space to ap-
pear in the memory, then solve the problem with your printer.
If the memory was not full, substitute reception may have been disabled;
switch substitute reception on using digit 0 of user parameter switch 05.