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Solutions to Common Problems
49
4
Copy paper misfeeds occur fre-
quently.
Is the proper paper in the paper cassette?
Paper size and weight must be within the standards set for
this machine.
Is it folded, wrinkled, damp, or curled paper in the paper
cassette?
Always use dry, undamaged paper.
Is the paper set properly in the paper cassette?
Always load paper correctly. See P.31 “Loading Paper in the
Main Cassette”.
Make sure that there is not too much paper in the trays; do
not fill them up over the load limit mark.
Are there any pieces of misfed paper or other foreign objects
in the machine?
Make sure that the paper path is completely clear of paper
and other material after a misfeed.
Are you copying onto recycled paper?
Fan the stack of recycled paper and load it in the paper tray.
Stripes on copies. The scanner is dirty.
Clean the scanner (6). See Chapter 9, “Cleaning the Rollers
and Scanner” in the Advanced Features manual.
TELEPHONING
You cannot receive phone calls;
the unit only rings once then
goes into receive mode.
You are in FAX mode.
Change to TEL mode. See P.17 “Reception Modes”.
You cannot receive phone calls;
the unit does not ring.
The telephone line is not connected.
Connect the modular cord. See Chapter 10, “Connecting Up
to the Telephone Line” in the Advanced Features manual.
Problem Required Action