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Solutions to Common Problems
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The original is not pulled into
the auto document feeder.
The dialed number does not contain an PSTN access code or
a pause.
Include the PSTN access number and a pause before the tele-
phone number.
The dialed number did not have enough pauses between the
access PSTN number and the telephone number.
Try adding more pauses after the access PSTN code.
Frequent original misfeeds
(Multifeeds)
Incorrect positioning of originals
Put the document in the feeder correctly. See P.11 “Memory
Transmission”.
Incorrect alignment of originals
Align the edges of the document. See P.10 “Suitable Docu-
ment Types”.
Curled pages
Flatten the document. See P.10 “Suitable Document Types”.
Incorrect document type
Use a proper document type. See P.10 “Suitable Document
Types”.
Mixed document types
The pages must all be of the same type.
Static electricity on the originals
Shuffle the document. See P.11 “Memory Transmission”.
User maintenance is needed.
Do user maintenance, especially roller (1). See Chapter 9,
“Cleaning the Rollers and Scanner”in the Advanced Fea-
tures manual.
Frequent original misfeeds
(Non-feeds)
Copier silicone oil on the originals
Wait a few minutes, and then try again.
Incorrect alignment of originals
Align the edges of the document. See P.11 “Memory Trans-
mission”.
Curled pages
Flatten the document. See P.10 “Suitable Document Types”.
Incorrect document type
Use a proper document type. See P.10 “Suitable Document Types”.
More than 30 pages in the feeder
Do not place more than 30 pages in the automatic document
feeder at once.
User maintenance is needed.
Do user maintenance, especially rollers (1,8). See Chapter 9,
“Cleaning the Rollers and Scanner”in the Advanced Fea-
tures manual.
Problem Required Action