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Troubleshooting
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4
Transmission cannot take place;
CLEAR ORIGINAL appears.
The document is jammed in the feeder.
Remove the jammed document. See P.38 “Clearing a Docu-
ment Jam”.
The document may be longer than the maximum limit (see
Chapter 11, “Document and Paper Specifications”in the Ad-
vanced Features manual).
Make sure that none of your originals exceed this limit.
Do user maintenance, especially rollers (1,8). See Chapter 9,
“Cleaning the Rollers and Scanner”in the Advanced Fea-
tures manual.
Transmission cannot take place.
Before taking action, wait until
the machine is standby mode,
and then press the {
Stop
} key.
The other machine is out of order.
Check the error report.
Ask the other party to check their machine and correct the
fault.
The line is noisy.
Check that the dial tone is sent out.
Try to retransmit.
Consistent difficulty in commu-
nicating with a particular termi-
nal
There are some bad lines between you and that other termi-
nal.
Store that terminal's number as a Quick Dial Key or Speed
Dial Code.
Then call a service representative. Inform the nature of the
problem and give the Quick Dial Key or Speed Dial Code
that you stored the number in.
Consistent poor image quality
when communicating with a
particular terminal
RECEPTION
The telephone keeps ringing and
no fax is printed.
You are in TEL mode.
Change to FAX mode. See P.17 “Reception Modes”.
Power is switched off.
Switch the power on.
RECEPTION/COPYING
No printout; the Add Paper indi-
cator is lit.
The cassettes are empty.
Add Paper . See P.31 “Loading Paper in the Main Cassette”.
No printout;
CLEAR COPY ap-
pears.
The printer has jammed.
Clear the jam. See P.39 “Clearing a Copy, Fax, or Print Jam”.
Copies are blank. The original must be placed face down in the document
feeder.
Position the original correctly. See P.11 “Memory Transmis-
sion”.
Problem Required Action