Filter
Top Products
7-35
TROUBLESHOOTING
Contents
Smudges appear on
printed output.
Are you using paper that is not within
the specifications?
Use SHARP-recommended paper. Using paper that is
for other models or special paper that is not supported
may result in misfeeds, creases, or smudges.
Please use SHARP-recommended paper and label
sheets. For details, contact your dealer or nearest
authorised service representative.
Are you printing on pre-punched paper?
If the printed image overlaps the punch holes, smudges may
appear on the reverse side of the paper following one-sided
printing, or on both sides following two-sided printing. Take
care that the image does not overlap the punch holes.
Is the laser unit, the main charger, or the
PT charger dirty?
If these units are dirty, smudges appear upon print
results. Clean these units periodically.
For cleaning, see "Maintenance & Safety Guide".
Does a message appear indicating the
need for maintenance?
Contact your dealer or nearest authorised service
representative as soon as possible.
Toner does not adhere
well or creases appear
in the paper.
Are you using paper that is not within
the specifications?
Use SHARP-recommended paper. Using paper that is
for other models or special paper that is not supported
may result in misfeeds, creases, or smudges.
Please use SHARP-recommended paper and label
sheets. For details, contact your dealer or nearest
authorised service representative.
Did you set the correct paper type? Set the correct paper type in the tray settings. Make
sure that the following has not occurred:
• Heavy paper is being used, but a paper type other
than heavy paper is selected in the tray settings. (The
image may disappear if rubbed.)
• Paper other than heavy paper is being used, but
heavy paper is selected in the tray settings. (This may
cause creases and misfeeds.)
➞ System Settings > "Paper Tray Settings" > "Tray
Settings"
Is the paper loaded so that printing
takes place on the reverse side?
If printing takes place on the wrong side of label sheets
or transparency film, the toner may not adhere well and
a clear image may not be obtained.
Print quality is poor. Is "Toner Save Mode" enabled? When "Toner Save Mode" is enabled, printing takes
place using less toner and thus the print result is lighter.
Check with your administrator.
Part of the image is
cut off.
Has the correct paper size been set? If you are using a special size, be sure to specify the
paper size.
If the size of paper loaded in a tray was changed, be
sure to check the paper size setting.
➞ System Settings > "Paper Tray Settings" > "Tray
Settings"
Was the original placed in the correct
position?
If you are using the document glass, be sure to place
the original in the left centre of the document glass.
☞ 1. BEFORE USING THE MACHINE "PLACING
THE ORIGINAL ON THE DOCUMENT GLASS"
(page 1-50)
Problem Point to check Solution