Filter
Top Products
Initializing the SonicWALL CDP Agent
24
SonicWALL CDP 6.0 Agent User’s Guide
Troubleshooting the SonicWALL CDP Agent Operation
If your SonicWALL CDP Agent User Interface does not start, verify the following:
1. Verify that the software was installed by a user with administrative rights.
2. Verify that the operating system has been upgraded to the latest released service pack.
3. On a Windows Server agent, use the Task Manager to verify that another administrator has
not already launched the Agent software.
4. Add exceptions for the following .exe files for your personal firewall:
• CDPAgentservice.exe
• CDPAutoUpdate.exe
5. Verify that there is no other content filtering or personal firewall software running.
6. Verify the Data Execution Prevention (DEP) configuration on Windows Server 2003:
a. Under Windows Services, stop the CDPAgentService.exe service.
b. Right click My Computer and select Properties, then select the Advanced tab,
c. Under Performance, click Settings.
d. Select the DEP tab.
e. Add CDPAgentService.exe and CDPAutoUpdate.exe to the list.
f. Click Apply.
g. Start the Agent Service again.