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185
If Something Goes Wrong
Resolving a hardware conflict
Examine the disc to see if it is dirty. If necessary, wipe it with a
clean cloth dipped in water or a neutral cleaner.
Replace the disc in the tray. Make sure that the disc is lying flat,
label side up. Close the tray carefully, making sure it has shut
completely.
You press the disc eject button, but the drive tray does not
slide out.
Make sure the computer is connected to a power source and turned
on. The optical drive eject mechanism requires power to operate.
Make sure a program is not accessing the drive and preventing it
from ejecting.
If you need to remove a disc and cannot turn on the computer (for
example, if the battery is completely discharged), use a narrow
object, such as a straightened paper clip, to press the manual eject
button. This button is in the small hole next to the optical drive eject
button on the face of the optical drive tray.
Never use a pencil to press the manual eject button. Pencil lead can
break off inside the computer and damage it.
Some discs run correctly but others do not.
Check the type of disc you are using. The optical drive supports the
Digital Versatile Disc (DVD) formats DVD±R, DVD±RW, and
DVD RAM, plus the CD formats CD-Recordable (CD-R) and CD-
Rewritable (CD-RW).
If the problem is with a data CD or DVD, refer to the software’s
documentation and check that the hardware configuration meets the
program’s needs.
The disc will not come out of the drive when you click the
eject button on the screen.
Press the button on the optical drive itself. For additional
information see “You press the disc eject button, but the drive tray
does not slide out.” on page 185.
Sound system problems
No sound is coming from the computer’s speakers.
Adjust the volume control.
Try pressing
Fn + Esc to see if volume mute is disabled.
Check that the volume control on the computer is turned up.