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If Something Goes Wrong
Resolving a hardware conflict
❖ Click Start, then click Run...
❖ Enter
Cmd and press Enter.
❖ Enter
PING 192.168.1.1 at the command prompt, and press
Enter.
❖ If “Request Timed Out” or another error message appears
in response, then the problem is probably Wi-Fi
®
-related.
❖ If you have enabled any security provisions (closed system,
MAC address filtering, Wired Equivalent Privacy [WEP], etc.),
check the access point vendor's Web site for recent firmware
upgrades. Problems with WEP keys, in particular, are
frequently addressed in new firmware releases.
Special considerations for the Windows
®
operating system
Wired Equivalent Privacy (WEP) encryption is not enabled
on the wireless access point.
When you install a wireless access point device, the Windows
®
operating system checks whether WEP encryption is enabled on the
device. If it is not enabled, the Windows
®
operating system adds the
device to its list of available wireless networks, but does not create a
wireless connection using the device, since the connection would
not be secure. You can still, however, use the access point. To use an
access point without WEP encryption, follow these steps:
1 Right-click the Wireless Network icon in the System tray (far-
right portion of the Windows
®
Taskbar).
2 Click View Available Wireless Networks.
3 Select Allow me to connect to the selected wireless network,
even though it is not secure.
4 The Windows
®
operating system will now try to establish a
wireless connection.
The Windows
®
operating system wireless management
facility does not work.
If you are using an external Wi-Fi
®
adapter (a PC Card, USB
adapter, or other variety), check if the adapter comes with its own
management utility. If it does, the utility may be disabling the
Windows
®
operating system wireless management facility, in which
case you must use the adapter's management utility. If the
documentation that accompanies the adapter does not provide
enough information to determine if this is the case, contact that
vendor's support group for further advice.