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If Something Goes Wrong
Resolving a hardware conflict
❖ If another computer is on the same network, verify that it has
network access, and can connect to the Internet. If, for
example, the other computer cannot browse to a public Web
site, the ISP’s (Internet Service Provider) service may be
disrupted.
❖ Verify that the Service Set Identifier (SSID), or network name,
is correct—i.e., that it matches the SSID assigned to the access
point you are attempting to connect through. SSIDs are case-
sensitive. Toshiba provides a Client Manager utility for setting
and managing SSIDs.
❖ Check the Control Panel’s Device Manager to verify that the
Wi-Fi
®
adapter is recognized by the Windows
®
operating
system, and that the driver is loaded. Carefully note any error
messages—these will be very helpful if you should confer with
a support technician at a later time.
❖ Verify that the network connection is configured to obtain its
Internet Protocol (IP) address dynamically:
1 Click Start, Control Panel.
2 Double-click Network and Internet Connections.
3 Right-click the name of your wireless network connection,
then click Properties.
4 Select Internet Protocol (TCP/IP), then click Properties.
5 Select Obtain an IP address automatically.
6 Click OK, then click Close.
❖ Use IPCONFIG to verify that the computer has a useful IP
address—one other than the private address of
169.254.xxx.xxx assigned by Windows
®
.
❖ Click Start, then click Run...
❖ Enter
Cmd and press Enter.
❖ Enter IPCONFIG /ALL and press Enter.
❖ The IP address for each active network adapter will be
displayed.
❖ Connect your computer directly to your router or broadband
modem, by plugging a standard CAT5 Ethernet patch cable
(sold separately) into your computer's RJ45 Ethernet port. If
your connection problem disappears, the problem lies in the
Wi-Fi
®
part of your network.
❖ Use the PING command to verify a connection to the gateway
at 192.168.1.1 (a default gateway for most wireless routers).