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Print-Quality Problems
Phaser® 5500 Laser Printer
4-54
Black Prints
The entire printed page is
black.
1. The drum cartridge may be
defective.
2. Printable data from the
computer may be corrupted.
1. Replace the drum cartridge.
2. Print a Configuration Page.
■ If the Configuration Page
prints correctly, check the
interface cable between the
computer and the printer,
and the application software.
■ If the connections appear
normal, contact your
Customer Support Center.
Horizontal Line Deletions
There are areas of print
deletions that appear across
the paper.
1. The drum cartridge may not
be installed correctly.
2. The drum cartridge may be
defective or at the end of its
life.
3. The transfer roller may be
defective.
1. Remove and re-install the drum
cartridge.
2. Replace the drum cartridge.
3. Replace the transfer roller (in the
maintenance kit).
Vertical Line Deletions
There are areas of print
deletions that form narrow
lines.
1. The paper may be defective
with creases, folds, etc.
2. The drum cartridge may be
defective or at the end of its
life.
3. The transfer roller may be
defective.
1. Replace the paper.
2. Replace the drum cartridge.
3. Replace the transfer roller (in the
maintenance kit).
Diagnosing Print-Quality Problems (Continued)
Problem Causes Solutions