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Print-Quality Problems
Phaser® 5500 Laser Printer
4-56
Unfused or Partially Fused
Image
The printed image is not fully
fused to the paper and easily
rubs off.
1. The paper may be damp.
2. Heavy or unusual paper may
be in the tray.
3. The printer may be located
in an environment with
extreme temperature or
humidity.
4. The fuser may be defective.
1. Replace the paper.
2. Replace the paper with an
approved paper type then do the
following:
■ At the printer’s front panel,
select Paper Handling
Setup, then select Fuser
Configuration.
■ Adjust the fuser setting for
the paper type selected.
3. Verify that the printer is located
in an environment with the
temperature between 5° and
32°
C (41° and 89° F) and the
relative humidity between 15%
and 85%. Move the printer to a
suitable area, away from air
conditioning vents, open loading
docks, etc.
4. Replace the fuser (in the
maintenance kit).
Wrinkled Prints
The pages are wrinkled,
creased, or torn.
1. The paper is not loaded
correctly in the appropriate
tray.
2. The paper may be in poor
condition.
3. The paper may be damp.
4. The fuser may be at the end
of its life.
1. Verify that the paper is correctly
loaded in the appropriate tray.
2. Replace the paper.
3. Replace the paper.
4. Replace the fuser (contained in
the maintenance kit).
Blurred Prints
The image is blurred at the
edges.
1. The paper may be in poor
condition.
2. The paper may be damp.
3. The drum cartridge may be
defective.
1. Replace the paper.
2. Replace the paper.
3. Replace the drum cartridge.
Diagnosing Print-Quality Problems (Continued)
Problem Causes Solutions