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Print-Quality Problems
Phaser® 5500 Laser Printer
4-57
To order Xerox supplies, contact your local reseller or go to
www.xerox.com/office/5500supplies
.
Random or Spot Deletions
Areas of the print are
extremely light or missing.
1. The paper may be in poor
condition.
2. The paper may be damp.
3. The drum cartridge may be
defective or at the end of its
life.
1. Replace the paper.
2. Replace the paper.
3. Replace the drum cartridge.
Repeating Defects
Marks or voids are regularly
repeated on the page.
Use the following table to determine the supply that needs replacing.
Defect Spacing Supply to Replace
44 mm (1.73 in.) drum cartridge
56.5 mm (2.22 in.) drum cartridge
58.7 mm (2.31 in.) transfer roller
94.2 mm (3.72 in.) drum cartridge
94.2 mm (3.72 in.) fuser
Different supplies may create print defects with similar measurements.
To identify the faulty supply:
1. Replace the drum cartridge (do not discard the packaging).
2. If the problem continues:
a. Remove and repackage the new drum cartridge.
b. Reinstall the original drum cartridge.
c. Replace the maintenance kit (fuser and transfer roller).
3. If the problem continues, contact your Customer Support Center.
Diagnosing Print-Quality Problems (Continued)
Problem Causes Solutions