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Chapter 56 Troubleshooting
ZyWALL USG 1000 User’s Guide
883
You cannot put the default admin account into any user group.
I cannot get the device HA synchronization to work.
Only ZyWALLs of the same model and firmware version can synchronize.
Device HA synchronization is not working for subscription services.
Subscribe to services on the backup ZyWALL before synchronizing it with the master
ZyWALL.
Synchronization includes updates for services to which the master and
backup ZyWALLs are both subscribed. For example, a backup subscribed to IDP/
AppPatrol, but not anti-virus, gets IDP/AppPatrol updates from the master, but not
anti-virus updates. It is highly recommended to subscribe the master and backup
ZyWALLs to the same services.
The schedule I configured is not being applied at the configured times.
Make sure the ZyWALL’s current date and time are correct.
I cannot get a certificate to import into the ZyWALL.
1 For My Certificates, you can import a certificate that matches a corresponding
certification request that was generated by the ZyWALL. You can also import a
certificate in PKCS#12 format, including the certificate’s public and private keys.
2 You must remove any spaces from the certificate’s filename before you can import
the certificate.
3 Any certificate that you want to import has to be in one of these file formats:
• Binary X.509: This is an ITU-T recommendation that defines the formats for
X.509 certificates.
• PEM (Base-64) encoded X.509: This Privacy Enhanced Mail format uses
lowercase letters, uppercase letters and numerals to convert a binary X.509
certificate into a printable form.