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Chapter 27 Troubleshooting
AMG1312-T Series User’s Guide
225
4 Turn the AMG1312-T Series off and on.
5 If the problem continues, contact the vendor.
27.2 AMG1312-T Series Access and Login
I forgot the IP address for the AMG1312-T Series.
1 The default IP address is 192.168.1.1.
2 If you changed the IP address and have forgotten it, you might get the IP address of the AMG1312-
T Series by looking up the IP address of the default gateway for your computer. To do this in most
Windows computers, click Start > Run, enter cmd, and then enter ipconfig. The IP address of the
Default Gateway might be the IP address of the AMG1312-T Series (it depends on the network),
so enter this IP address in your Internet browser.
3 If this does not work, you have to reset the device to its factory defaults. See Section 1.7 on page
18.
I forgot the password.
1 The default admin user name and password can be found on the cover of this User’s Guide.
2 If this does not work, you have to reset the device to its factory defaults. See Section 1.7 on page
18.
I cannot see or access the Login screen for the web configurator.
1 Make sure you are using the correct IP address.
• The default IP address is 192.168.1.1.
• If you changed the IP address (Section 8.2 on page 117), use the new IP address.
• If you changed the IP address and have forgotten it, see the troubleshooting suggestions for I
forgot the IP address for the AMG1312-T Series.
2 Check the hardware connections, and make sure the LEDs are behaving as expected. See the Quick
Start Guide.
3 Make sure your Internet browser does not block pop-up windows and has JavaScripts and Java
enabled. See Appendix C on page 257.